Privacy Policy

Emergency Towing and Recovery Inc. ("Emergency Towing," "Company," "we," "us," or "our") respects the privacy of individuals and businesses that access or use our website, web application, property-management portal, forms, and related online services (collectively, the "Platform").

This Privacy Policy explains the information we may collect, why we collect it, how we use and disclose it, and the measures we take to protect it.

Information submitted through our Platform is generally provided voluntarily or in connection with an authorized user's use of our towing and property-management services.

Depending on how the Platform is used, we may collect:

• Name;
• Business or property name;
• Job title or relationship to a property;
• Telephone number;
• Email address;
• Property address;
• Account and login information;
• Information identifying authorized property representatives or agents;
• Electronic signatures and records relating to towing service agreements;
• Service requests;
• Vehicle information, including license plate number, vehicle description, VIN when applicable, photographs, location, and reported parking violation;
• Notes, photographs, documents, or other information submitted in connection with a towing or parking-enforcement request;
• Communications with Emergency Towing;
• Records relating to services performed or requested;
• Device, browser, IP address, login, security, and technical information reasonably necessary to operate and secure the Platform; and
• Other information voluntarily provided to us.

We collect and use information for legitimate business purposes associated with providing towing, storage, parking enforcement, property-management, and related services.

Information may be used to:

• Evaluate requests from properties seeking towing or parking-enforcement services;
• Establish and administer property accounts;
• Prepare, present, execute, maintain, and administer towing service agreements;
• Verify whether an individual is authorized to act for a property;
• Maintain lists of authorized property representatives and agents;
• Receive, document, evaluate, and process towing requests;
• Determine whether a towing request relates to a property serviced by Emergency Towing;
• Document vehicles, parking violations, towing authorizations, and services performed;
• Communicate with property owners, managers, associations, authorized agents, vehicle owners, lienholders, insurers, governmental agencies, or other persons when appropriate;
• Maintain towing, storage, authorization, and business records;
• Comply with applicable federal, Florida, county, and municipal laws, ordinances, regulations, legal processes, and governmental requirements;
• Protect the security and integrity of our Platform;
• Prevent unauthorized account access, fraud, misuse, or abuse;
• Investigate disputes, complaints, incidents, or claims;
• Establish, exercise, or defend legal rights; and
• Operate and improve our towing and property-management services.

We do not use information collected through the Platform for unrelated purposes inconsistent with the reason the information was collected unless permitted or required by law.

Emergency Towing does not sell personal information.

We do not sell, rent, or trade personal information collected through the Platform to data brokers, advertisers, marketing companies, or other entities for their independent advertising or marketing purposes.

Information collected through the Platform is intended to support Emergency Towing's operations and the services requested or provided.

We may disclose information when reasonably necessary to provide our services or operate our business.

This may include disclosure to:

• Property owners;
• Property managers;
• Condominium or homeowners' associations;
• Authorized property representatives or agents;
• Individuals specifically authorized under an applicable towing or service agreement;
• Emergency Towing employees, contractors, drivers, dispatch personnel, and authorized representatives who require the information to perform their duties;
• Technology, hosting, electronic-signature, communications, data-storage, security, and other service providers acting on our behalf;
• Vehicle owners, lienholders, insurers, or their authorized representatives when appropriate or required by law;
• Law enforcement agencies;
• Courts, attorneys, insurers, governmental agencies, regulators, or other parties when disclosure is required or reasonably necessary for legal or regulatory purposes; and
• Other persons when authorized by the person or entity that provided the information or when otherwise permitted or required by law.

Access to property-specific information is intended to be limited to Emergency Towing and users or representatives authorized to access the applicable property or information.

The property-management portion of the Platform is a restricted-access system.

The general public cannot create a property-management account simply by registering through the Platform.

Accounts may be created, approved, issued, or authorized by Emergency Towing for properties and representatives that we determine are authorized to use the Platform.

Each user is responsible for maintaining the confidentiality of his or her login credentials.

Users may not:

• Share credentials with unauthorized persons;
• Access another property's account without authorization;
• Attempt to obtain information belonging to another property;
• Circumvent security or access controls; or
• Use information obtained through the Platform for an unauthorized purpose.

Property information may be accessible to multiple authorized representatives when those individuals are authorized in connection with the same property, account, agreement, or services.

Submitting information through the Platform does not automatically establish a towing relationship with Emergency Towing.

A property may submit a request asking Emergency Towing to provide towing or related services. Submission of such a request does not require Emergency Towing to accept the property or provide services.

Unless otherwise permitted by applicable law, towing services requiring authorization through a property relationship will not be provided until the applicable service agreement has been accepted and the property and its authorized representatives have been approved by Emergency Towing.

Because Emergency Towing provides consensual and nonconsensual towing and storage services, information concerning vehicles and towing events may be collected or maintained when reasonably necessary to perform services, document towing activity, comply with applicable law, respond to inquiries, or protect the legal rights of Emergency Towing and its customers.

Such information may include photographs, vehicle descriptions, license plate information, VIN information when appropriate, location information, towing authorization information, dates and times, reported violations, and related records.

The Platform may allow authorized persons to review and electronically sign agreements and other records.

We may maintain electronic records relating to the signing process, including the document executed, signer's name, date and time, electronic signature, account information, and other information reasonably necessary to authenticate or document the transaction.

Emergency Towing uses reasonable administrative, technical, and organizational measures designed to protect information maintained through the Platform against unauthorized access, acquisition, destruction, use, modification, or disclosure.

However, no website, computer system, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for protecting their passwords and account credentials and should immediately notify Emergency Towing of suspected unauthorized access.

We may retain information for as long as reasonably necessary to:

• Provide services;
• Maintain towing and property records;
• Administer agreements;
• Document authorizations and transactions;
• Resolve disputes;
• Comply with applicable recordkeeping requirements;
• Respond to governmental or legal requests;
• Establish or defend legal claims; and
• Meet other legitimate business and legal obligations.

Information may therefore remain in our records after an account is deactivated or a service relationship ends when retention is reasonably necessary or legally required.

A user may contact Emergency Towing to request correction of inaccurate account information or to inquire about information associated with the user's account.

Requests to delete information will be evaluated subject to our legal, regulatory, contractual, operational, litigation, insurance, and recordkeeping obligations.

Certain towing, authorization, contractual, transaction, or legal records may not be deleted merely upon request when Emergency Towing has a legitimate or legal reason to retain them.

The Platform may use cookies, authentication tokens, session information, logs, or similar technologies necessary to provide login functionality, maintain sessions, improve security, prevent unauthorized access, diagnose technical problems, and operate the Platform.

We do not use these technologies for the sale of personal information.

The Platform may rely on third-party providers for services such as hosting, databases, electronic signatures, email, authentication, security, or other technical functions.

Those providers may process information only to the extent reasonably necessary to provide their services or as otherwise permitted by applicable agreements and law.

The Platform is intended for businesses, property owners, property managers, associations, authorized representatives, vehicle owners, and other persons interacting with Emergency Towing's services.

It is not directed toward children under 13, and we do not knowingly solicit personal information from children through the Platform.

Emergency Towing may collect, maintain, use, preserve, or disclose information when reasonably necessary to comply with applicable law, ordinance, regulation, subpoena, court order, governmental request, law-enforcement request, or other legal obligation.

Nothing in this Privacy Policy limits our ability to preserve or disclose information when required or permitted by law.

We may revise this Privacy Policy as our Platform, business practices, services, or legal obligations change.

The current version will be posted on the Platform with an updated "Last Updated" date.

Questions, concerns, or requests regarding this Privacy Policy or information maintained by Emergency Towing may be directed to Emergency Towing and Recovery Inc., Privacy / Web Application Support.

Contact information may be provided through the Contact section of our website or web application.